Frequently asked questions

What is HealthiestYou?

HealthiestYou is a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere. By scheduling a visit with their of our U.S. boardcertified and licensed medical doctors, you can be diagnosed, treated, and prescribed medication if necessary.

What can I use HealthiestYou for?

HealthiestYou can help you with everyday, nonemergency healthcare issues, including sinus problems, allergies, flu symptoms, and much more. Skip the waiting room or a trip to the ER. They're here to help you feel better, faster, and get you back to living your life.

Does HealthiestYou replace my doctor?

No. HealthiestYou doesn’t replace your primary care doctor. HealthiestYou should be used for non-emergency illnesses when it is not convenient to get to the doctor or it is outside of regular office hours

How do I cancel my subscription?

You can cancel your subscription anytime. Use the Contact Us page, located in the menu above, to cancel your subscription. Your service will end on the next billing cycle. We do not offer pro-rated refunds.

Do I need to have my insurance information available?

No. HealthiestYou is a separate benefit, and your insurance information is not required to have a visit.

Can my family use HealthiestYou?

Your HealthiestYou service available for your household. Each household can include primary member, spouse and up to 6 dependents under the age of 26 that live at the same address. Dependents over 18 years old must call our service center to request a visit. For dependents under 18 years old, the primary account holder must request a visit on their behalf through the app, website, or by phone.

Can I use HealthiestYou while traveling?

HealthiestYou is available in all states except for Arkansas, so you can use the service while traveling within the United States. Unfortunately, this service is not available for international travel.

Who are the HealthiestYou doctors?

HealthiestYou doctors are U.S. board-certified internists, family doctors, and pediatricians. They average 20 years of experience and are licensed to practice in your state.

Can HealthiestYou physicians prescribe medications?

Yes, when medically appropriate, doctors can prescribe most medications. If a prescription is not required, the doctor may provide the member with instructions for managing symptoms or following up with their primary care doctor.

How do I set up my account after purchasing the service?

Download the HealthiestYou app, visit the website, or call 1-866-703-1259 to set up your account.

How much does it cost?

HealthiestYou service fees are $9 per month. Once you have paid for your subscription there are no visit fees when using HealthiestYou for everyday medical care. Specialist and mental health doctors may incur an additional charge.

Does my service start immedietly after payment?

Unfortunately no. We have to input your information into the HealthiestYou system and that process can take up to 48 business hours. We try to be as fast as possible so you can have access to a doctor as soon as you can.

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